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January 2012

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NEWSLETTER – JANUARY 2012

Dear Clients, colleagues & friends

The festive season has come and  gone , friends and family that were visiting have returned home  and I am back in the saddle at Colletts Pharmacy. This after an unusually long break of three weeks! However, we were blessed to have all our children and the maestro, Oliver, our dear first grandson for the week between Christmas and New Year  . What a dramatic effect a grandchild has on a  family. And we are no exception. He has brought such joy to us in the six months that we have been privileged to have him around.

I would like to thank  my staff and make it known that ALL the compliments that I have received regarding the service that they gave, will be passed on to them individually at our first staff meeting of 2012. I must say that apart from one or two minor incidents, I have not been informed of any dissatisfaction by our clients. Should there be that I have missed, please do not hesitate to give me a call. I will attend to the matter immediately. I am extremely fortunate to have the kind of people working at Colletts Pharmacy that we have and I am proud of the fact that our service levels do not falter when I am away .

One MAJOR difficulty that we are experiencing is that of deliveries from our wholesalers. We were previously spoilt and received two deliveries a day from some of the suppliers. However, with the advent of fuel price increases, deliveries have been cut to one from each wholesaler daily Tuesday to Friday and NOTHING on Saturdays! So, Monday’s order arrives on Tuesday, Tuesday’s order on Wednesday and Wednesday and Thursday’s orders on Thursday and Friday respectively! That means that Fridays order only reaches us on Tuesday because there are no deliveries on a Monday!!!  Not really your problem other than for me to ask you to understand the huge upward pressure on stock holdings and costs because we will have to carry a larger stock holding. This has only been in operation since late in December and therefore I  ask that you please understand the predicament and NOT LET YOUR MEDICINES RUN OUT OVER A WEEKEND! It may take three to four days to get the medicines back in stock should we be out of stock. As I also mentioned earlier , the cost of carrying stock that costs more than R 750 is hugely expensive and at the margin of R26.00 that Government allows us to charge on the SEP, it is financial suicide to carry large volumes of expensive medicines in stock. PLEASE give us a day or two warning that you will be requiring your chronic medicines and we will gladly deliver and ensure that you will not have to wait . 

What a sad picture to encounter on arriving back in Stutterheim. Refuse and dirt lying about; roads rutted after the rains (no fault of the engineer when he has broken graders waiting for quotes before they can be repaired); grass verges not mowed. How we desperately need an administration that is not cadre driven by party political preferences and subjects. Perhaps the arrival of a new Municipal Manager will herald the revitalization of Amahlathi Municipality and our once proud beautiful clean award winning town. Oh! what price  a Vuna award again  for Stutterheim.

Our new promotion this month focuses on Heart Health ! Take heed and follow suit – your heart is your health ! Look after it !

Until next month – watch out for our stock taking clearances .

Yours in health,
Taki

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